Frequently asked Questions
Q: How long is the rental?
The rental period is for the length of the event. We typically set up an hour before the event and return 30 minutes after it ends. With that said, we will start pick ups at 7PM unless prior arrangements have been made. Additional fees may be added at our discretion. We do not leave our units out over night unless weather prohibits us from picking up.
Q : What is your weather policy?
We call the day before to confirm all info and set up a delivery time window. If Mr. Weatherman is forecasting rain, high winds, or just plain bad weather... we may cancel it at this time. But ultimately it is YOUR decision. You will be charged once the bouncer hits the ground. Up to that point, you can cancel due to weather. The last thing we want is you to get a bouncer, pay us, but not get to use it due to weather. Just remember, we don't control the weather. So anything weather related, talk to your favorite Mr. Weatherman.
Q: Why a 10% fee on Sunday?
We believe in going to church first. We typically hire Sunday deliveries out and have to pay them according. This covers the additional cost.
Q: What is charged for a delivery fee?
If you live in Elkhart County, or town limits of Syracuse or Ligioner, free delivery. Outside of those areas, we charge a minimum $25 or $2/mi per google maps from our location to the set up address. If it is over 30 miles away, the rate goes to $3/mi.
Q: Are you insured?
YES! We carry liability insurance. You will still sign a list of rules and a waiver if you do not follow the rules.
Q: Can you set up at parks?
Yes. Most parks, churches, campgrounds, etc require a certificate of insurance. We can provide them a copy of that. With that said, we will deliver before the party and when you say the party is over for pick up. The units can't be left unsupervised at those locations.
Q:When is payment due? How do I pay?
Payment is due at the time of delivery. We prefer cash, but do accept credit/debit card unless other wise stated. No personal checks are accepted.
If you are a business/non-profit/church group, a check is accepted and normally allow 15 days after the event for payment. If the rental gross amount is over $1000, we require a 25% and contract signed prior to the event.
Q: We are doing a fundraiser. Is there anything you can help us in order to make more money?
We will gladly give you advice on inflatable selection in order to get the max "bang for your buck." We do multiple events through out the year and have learned what works... and what doesn't. What we don't do, is give our services free. But we do offer a cost share program for fundraisers that is at our sole discretion for the terms.
Q: How do you book a rental? Is there a deposit?
You can fill out a reservation request on the website, call 642-4289, and Facebook message us, No deposit is required, but if you say you want an unit from us and cancel due to non-weather related reasons... we will bill you for 50% of the rental price if we can't re-rent it.
Q: Why no pick up for tables/chairs? Why a minimum $100 order?
Lets answer the first part... have you seen an 8ft table go into a Chevy car? It doesn't work... but we have had people show up and try. As for the minimum order, we like to focus our efforts on serving all of our customers correctly. But when you have bunch of small orders, it makes it much harder to do.